Platinum Dry Cleaners ("Platinum") provides dry cleaning, laundry, services for household items and wearable apparel . Platinum processes your account in accordance with your Client Profile. The following Terms and Conditions are an integral part of your Client Profile and Platinum will adhere to them. Platinum reserves the right to change these Terms and Conditions and our prices for the services without notification to you.

Client Profile: The information contained in the Client Profile will only be used by Platinum in the regular course of providing services to you. We do not sell, or provide to third parties, our client lists or any personal information in the Client Profile. We carefully protect this information against unauthorized access and modification once it has been stored in our database. So long as you are an active Platinum client, Platinum will help you to keep your Client Profile current; we encourage you take an active role in keeping your profile current. Please do so by calling the Concierge Team at 239.775.5110. The Client Profile enables Platinum to better serve you by (1) processing your items in accordance with your preferences; (2) contacting you about garment problems; (3) mailing to you special Platinum promotional materials and/or credit vouchers; and (4) processing your credit cards.

Delivery Service: As a client of Platinum, you will receive pick up and delivery of items as often as you would like. Platinum has developed a route structure that provides the best in timely delivery. For free pickup and delivery your order should total a minimum of twenty-Five Dollars ($25). Your garments will be picked up and delivered in accordance with your instructions in your Client Profile. All pickups and deliveries will occur between the hours of 9:00 a.m. & 6:00 p.m. on the day scheduled. The Platinum valet will leave a card verifying the pickup.

Missed Pickup or Delivery: There may be instances where a missed pickup or delivery occurs. This is when a Platinum valet attempts a pickup or delivery during the scheduled time window but is unable to complete the transaction. The Platinum valet will leave a note on the door to indicate that pickup or a delivery was attempted, included will be rescheduling options. A scheduled pickup or delivery can be changed or canceled up until 7:00 p.m. the day prior to the scheduled pickup or delivery by calling 239.775.5110

Unattended Service Disclaimer: Platinum will assume no liability for stolen, lost or damaged garments left at your specified location. It is the responsibility of our clients to ensure a secure environment for pick up and delivery of all items.

Delivery Days: No pick-up or delivery service will be provided on Sundays and on holidays on which Platinum is closed, including: New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day. Platinum will forward advance notice of any changes on service days.

Pricing: Please contact Platinum at 239.775.5110 - note that our published prices are for general fabrics, colors and processing requirements. Additional charges may apply for any item or items that require special care or handling. If you would like to know the amount of the additional charge before processing begins, please call one of our concierge members at 239.775.5110

Bags and other Protective Packaging: Platinum will provide reusable garment and other protective packaging and bag tags free of charge to our clients to ensure the highest level of quality care for your garments during transport. Please use them to their fullest intent. If you choose not to use these items, please return to Platinum for reuse or recycling.

Garment Identification and Inventory: Platinum identifies each garment through our discreet Electronic Fabric Monitoring system to ensure each garment is cared for and returned to you as requested. To keep track of your items, we can also provide you with inventory sheets if you so desire. To the extent you choose to utilize inventory sheets, we will promptly notify you of any discrepancy. If you wish not to use an inventory sheet, the invoice, as completed by us, will constitute your complete order.

Garment Care: To protect your garments, we follow the Care Label Instructions on each item we process. To the extent you desire not to have the Care Label Instructions followed, a "Garment Release" maybe and you assume all liability for the garment. If a Care Label is missing or has been removed from the garment, we will process the garment in accordance with guidelines for that type of garment established by the International Fabricare Institute. We accept no liability for garments that have missing or removed Care Labels.

Re-Cleaning: The Platinum system is set up to deliver meticulous care for all of your fabrics. If you are not happy with the Platinum service for any reason, we will re- process your garments without charge or refund your money.

Personal Items: Please check all your garments for money, jewelry or other valuables. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles sent to us.

Loss or Damage: In the rare instance that your garment is lost or damaged, we will issue you a refund or credit for the value of that garment, as specified in the National Fair Claims Guide from the International Fabricare Institute. This guide takes into account the age and condition of the garment and its current replacement value. We are not liable for any preexisting damage to garments. If we find any preexisting damage or have a concern about the colorfastness, or the age or weakness of the fabric, we will contact you to obtain your approval before proceeding to care for the item. If we cannot get your authorization in a timely manner, then our Platinum fabric care experts may decide to return the item without cleaning it. Missing or damaged items must be reported to us within seven (7) days of pickup or delivery of the item(s). If you believe that Platinum is in possession of an item but we have no record of its pickup, we request that you inform us immediately, so Platinum can start an investigation and you can search at home. If, after seven (7) days, the item has not been found at either Platinum or your home, we may compensate you for the loss of the item in accordance with the International Fabricare Institute at our discretion.

Payment: Full payment is due on completion of the service and will be charged to your credit card as detailed in your Client Profile.