Frequently Asked Questions

Care labels what do they mean?

Basic care labels found in garments

washWashMay be washed at home following the recommended temperature
dryDryMay be tumble dried following the recommended temperature
bleachBleachMay use bleach or non-chlorine bleach when needed
drycleanDry cleanProfessional dry clean only or if recommended
ironIronIron following the manufactures recommendations for settings

Color loss and fading in dry cleaning

Some of the causes

Not all colored fabrics are created equally. Some are woven from dyed yarns, some are dyed after weaving, and other fabrics are colored by printing on the surface, often with several different colors.
Color loss may occur during the dry cleaning process if two or more dyes have been used and only one is solvent soluble. You may see a color change. For example, the yellow component may be removed from a green garment, leaving it blue. The discoloration may occur in the first cleaning or progress with each cleaning. Light and chemical damage may also cause color loss. Many dyes fade with exposure to sunlight or artificial light. Certain chemicals such as hairspray, cologne, deodorant, toothpaste, shampoo and other items can also cause color loss when they come into contact with fabric.

Will my garments shrink when dry cleaned?

Platinum will discuss your garments with you in detail and make recommendations based on fabric and colorfastness of your garment. We pre-measure and block garments to retain the original size prior to cleaning to avoid shrinkage issues

Who’s responsible?

The manufacturer or the Dry Cleaner

Imperfect results are concerning for the client and the dry cleaner. Damage that occurs during the dry cleaning process may stem from the failure of a component part to be dry cleanable or from circumstances of use. Regardless, clients need to know who is responsible for damaged items and what recourse they have to remedy the situation.
If a care label says dry clean, this should mean that all components including the outer shell, lining, buttons, interfacing, fusing materials and trim will be colorfast and will not be altered during the cleaning. If such a problem occurs, it is the responsibility of the manufacturer who has not tested all of the components accurately before labeling. Some of the issues are listed below. If the dry cleaner is at fault all necessary steps should be taken to remedy the problem to the clients satisfaction or settle by claim promptly and fairly using the Fair Claims Guide published by the International Fabricare Institute. To assist you, your Platinum Customer Service Representative may ask you to sign a consent form for your garments or other household textiles. A consent form will be required when it has been determined that a potential problem may exist. If you agree, the item will be processed with extreme care and most likely be returned to you in great condition. If damage does occur, the dry cleaner is not responsible because he/she warned you of the risk and obtained your consent to proceed.
Manufacturing issues:

  • Dyes that dissolve in dry cleaning solvent
  • Sizing that dissolves in solvent or water
  • Shrinkage due to failure to preshrink fabric before garment construction
  • Loss or dulling of surface sheen due to wear and tear of finish
  • Color loss or change in dyes sensitive to light or to action of the surrounding air
  • Shrinkage or separation of attached interfacing and bonded fabrics
  • Damage to decorative items due to lack of testing by manufacturer

Does Platinum clean leather and suede?

Yes we do. Our expert team will explain the process to you and make you aware of any variations in your items after the cleaning process

Does Platinum clean and preserve wedding gowns?

Yes we do. Our expert team will discuss all of your options with you at the time you drop off the gown

Does Platinum clean handbags?

Yes we do. Whether it’s a designer handbag or your everyday go to bag, Platinum’s expert team will discuss your options with you when you bring your bag in for cleaning

Does Platinum repair shoes in addition to the shoe shine services offered?

Yes we do. In addition to cleaning and restoring the luster to your favorite shoes, Platinum will repair heels, soles and other damage to both ladies and gents shoes

FAQs

More Questions?

Contact Us

Will my garments shrink when dry cleaned?

Platinum will discuss your garments with you in detail and make recommendations based on fabric and colorfastness of your garment. We pre-measure and block garments to retain the original size prior to cleaning to avoid shrinkage issues.

Care labels what do they mean?

Basic care labels found in garments

washWashMay be washed at home following the recommended temperature
dryDryMay be tumble dried following the recommended temperature
bleachBleachMay use bleach or non-chlorine bleach when needed
drycleanDry cleanProfessional dry clean only or if recommended
ironIronIron following the manufactures recommendations for settings
Contact Us

Send us a quick message and our Concierge will get back to you, asap.